How can I get a price quote, stocking information or shipping cost information from SuperBiiz.com?
We frequently update our online product pricing and availability-sometimes by the second. Please make sure
you refresh your web page. All pricing, inventory, and shipping information can be easily obtained from the
SuperBiiz.com website. Because this is a more convenient approach, we do not accept orders or quote requests by
phone, fax, or e-mail.
Does SuperBiiz.com offer technical support?
We do not offer any technical support. The manufacturer's website will usually contain the answers to the
majority of your installation, compatibility, or driver questions, as well as technical support contact
information for less common questions.
Can SuperBiiz.com make a special order for items not listed on the website?
Unfortunately, we cannot fulfill special orders. We only offer the products listed on our website. You may
email our customer care representative support@eWiz.com to submit a product request. Although there is no
guarantee that we will stock the product, we will consider all requests.
Where can I get more information on products other than provided on the website?
In most cases, we feel that the product information we provide on our site should be sufficient to answer any
questions regarding the item. If further technical information is necessary, please feel free to contact the
manufacturer or visit the manufacturer’s website for more information.
What happens if something is out-of-stock?
We generally do not sell out-of-stock items. Products listed on our website as “out-of-stock?are usually back
in stock within a week. If we know a product will be out-of-stock for a long period of time, we will remove
the product listing from the website.
Is it possible to find or get a specific version, revision, or serial number of a particular item?
UNLESS directly specified by the product description or title, we do not guarantee revision or version numbers.
Generally, our inventory moves quickly, so that the latest product version or revision is usually shipped out.
SuperBiiz.com cannot tag a particular version or revision of an item and make the warehouse pick out the item.
Will SuperBiiz.com advise me on compatibility of the items I purchase?
We suggest that you check with the manufacturer’s website for any compatibility issues before making your purchase.
The manufacturers should be able to accurately answer your technical questions.
Will SuperBiiz.com be able to give me an estimated time of arrival for out-of-stock items?
In general, we do not post Estimated Time of Arrival (ETA) on products due to the unpredictable availability for
out-of-stock items. Occasionally we will post the Estimated Time of Arrival (ETA) for popular items. Products we
leave listed on our website that are “out-of-stock?are usually back in stock within a week. If we know a product
will be out-of-stock for a long period of time, we will remove the product listing from the website.
I noticed that the price has dropped for an item that I purchased recently. If my order
has not shipped, can I get a refund?
Currently, SuperBiiz.com does not offer any price guarantee. The prices in our industry changes often and too quick
for us to offer any such guarantee. If the order has not shipped, you can cancel the order. Then you may
reorder the item at the lower price.
What is the difference between OEM and Retail items?
The retail and OEM versions usually contain the same product but differ in terms of packaging and extra software.
The retail version of the product will usually include bundled software and possibly other offers all enclosed in
a nice retail package, the kind you see on store shelves. Usually, the retail version will also feature a longer
warranty. The OEM (Original Equipment Manufacturer), White Box, or Brown Box versions will come in a plain box
without any bundled software and other special offers. OEM versions are primarily targeted for people who build
systems and cost less than the retail versions due to the reduced software bundle and lack of ostentatious
packaging.
What is the warranty on SuperBiiz.com products?
All products, except for CPU, memory, and refurbished
products, are warranted for replacement or refund for 30 days
from the invoice date . CPU, memory, and refurbished productse
warranted only for replacement or refund for 7 days from the invoice
date.
Due to manufacturer policies, all packaged items with plastic clamshells,
shrink wrap, special seals, or other types of packaging that sustains damage
when opened are NON-RETURNABLE if the packaging has been
OPENED. 15% restocking fee applies to all returns for refund.
Refund for CPU is based on current market price, and 15% restocking fee will
be applied after the adjustment.
Please note that any physical damage to any product will VOID the
product's warranty. Modifying a product in a permanent way is considered
physically damaged. SuperBiiz.com will not honor warranty if CPU's pins are bent
as well as if casing is either cracked, chipped, burnt or have sustained any
type of physical damage. We highly recommend carefully reading the
manufacturer's instructions before installing your product.
Who covers the lifetime warranty mentioned on the SuperBiiz.com website?
If our site states “Lifetime Warranty?for a product, SuperBiiz.com covers the warranty.
What does "Bare Card", "Bare Drive", "Drive Only", or "BULK" item mean?
These brand new items come exactly as they are described. You will only receive the bare drive or the bare card and
usually will not include any documentation, software, or accessories (most drivers and documentation can be
downloaded from the manufacturer’s website).
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