Back to Returns Policy


1. I received the package, and it's unopened.
2. I haven't received the item yet, but don't want it anymore.
3. I received my item, and have strong reason to believe it's "dead on arrival" (DOA) OR it is defective within the first few days of use.
4. My item was a CPU.
5. My item was a fan.
6. My item was a built-to-order system.
7. My item was a special order part.
8. My item was software.

You have not received the item yet (it is still in transit).
If the product has been shipped out and is in transit, you may refuse the shipment and cancel the order BUT you will be refunded any tax you paid and the returned product's value MINUS a 15% restocking fee. However, shipping charges are not refunded. If you refuse the shipment, though, you don't have to pay to ship the item back to us.

You got the item, but it was defective within the first few days of use.
If the product appears to be defective, you have a few options:

Note that defective CPUs, build-to-order products, special order products, and software are only available for replacement. We will not cross-ship (send the replacement item out before receiving the original one back).

For all other hardware, if you want a refund we have to know within FIVE (5) business days of the product's delivery date that you would like to return the defective item for a refund. If the defective product is returned for refund, there is a 15% restocking fee, and the price is based on the item's current value. Also, contacting us doesn't mean that you have to talk to a live person, a voice (phone) message or email that is left for us within the time period is acceptable. If you don't have our contact info, check our About Us page. If it's past the FIVE business day "DOA" period, we will replace your product, but you have to ship it back to us first.

When we receive the item back, we will test it thoroughly. If we find that the item is OK, we will ship it back out to you, at your cost of shipping. Make sure that the item is defective and that you have checked other possible options before assuming that the product is defective. This is especially tricky in the case of CPUs and motherboards, where one or the other might be defective.

CPUs can only be replaced. There is only ONE circumstance where we will refund a CPU. This is if you bought a retail (boxed) CPU, and it is returned to us with the box unopened (shrinkwrap and all). In this case, we treat this as an item that was received and unopened.

Used fans are not eligible for return.

You got a product that was build-to-order (like a PC system), and it is determined to be defective within the first few days of use.
If the item was build-to-order, we will replace whatever parts are determined to be defective. However, note that you are responsible for shipping the item back to us. We do not expect high incidences of build-to-order products being "dead on arrival", because we test them before the item leaves our facility, be advised that shipping may be considerable.

You got a product that was a specially ordered part, and it is determined to be defective within the first few days of use.
If the item was special order, we will replace it. Note that you are responsible for shipping the item back to us, which may be costly depending on what the item is. Additionally, the replacement time may be 2-4 weeks for the special order item.

Your product was software, and it appears to be defective.
We can only replace defective software.