Return Policy

Below are general but important return policies. Please note that different items may require different return policies. Make sure that you understand the different return options for your product! ALL exchanges or returns require a Return Merchandise Authorization (RMA) number. Returns without issued RMA numbers will not be processed.

1. General return policy
2. How do I get an RMA number?
3. How long do I have to return my product after I get my RMA number?
4. Who pays for the shipping on a return?
5. What do I need to ship back?
6. Where do I send my return?
7. How long will it take to get my product replacement?
8. Can you send me out a new part to replace my broken one, so you wait for the return?
9. My return is eligible for refund. How long will it take to receive my refund?
10. What are my options between refund, exchange, or replacement/repair?

General Return Policy

Our return policy for a replacement or refund is 30 days long. Within 30 days, you must request a RMA number and ship the item(s) back to SuperBiiz. This is ample time to cover products which may unfortunately be defective or "dead on arrival" (DOA). For those seeking a refund, please see Return Options. After 30 days, you must contact the manufacturer directly. Typically, manufacturer warranties are valid for 1 year, except for CPUs. If necessary, please contact us for more information on specific manufacturer's warranties.
Physically damaged items will not be accepted for return.
PLEASE NOTE: Shipping and handling charges are non-refundable due to carrier costs.

How do I get a RMA number?

Please obtain a RMA number either by:

1. Emailing us at rma@ewiz.com
2. Filling out the RMA form

If your RMA request is eligible for return, you should receive a RMA number within one business day. Filling out the RMA request form does not guarantee that you will receive a RMA number. We may verify some details of the order or the item in question before giving you a RMA number. Sometimes a product may appear to have problems, but is simply not configured properly. In situations like this, we may be able to resolve the problem over the phone.

How long do I have to return my product after I receive my RMA number?

The product must be returned within the issued deadline.

Who pays for the shipping on a return?

You are responsible for the cost of shipping ALL returned products back to us. We strongly suggest that you ship by a trackable method.

What do I need to ship back?

The returned item(s) MUST be returned with their original packaging and accessories. This includes all materials such as user manuals, cables, registration or warranty cards, and any other accessories included with the product.

Returned item(s) must be in "like new" condition with no evidence of physical damage or tampering. When shipping your item(s) back, please package your item(s) carefully. You are responsible for any damage that the item(s) incur during the return shipment!

Where do I send my return?

After receiving an RMA number, please send returns to the address provided on the RMA form. Please make sure to write your RMA number on the box.

How long will it take to get my product replaced?

We will make every attempt to get your replacement items out as soon as possible, but the process may take up to 10 business days. We will make every effort possible to keep you up to date on your RMA status.

Can you send me out a new part to replace my broken one while you wait for the return?

Unfortunately, we do not cross-ship items due to manufacturer policies.

My return is eligible for a refund. How long will it take to receive my refund?

If you paid by credit card, we will process your refund within 10 business days. However, there may be an additional delay for your refund to appear in your account due your individual bank or financial institution policies.

If you paid via cashier's check or money order, we will process and send you a check within 2-3 weeks.

What are my options between refund, exchange, or replacement/repair?

Options for refund or replacement/repair vary depending on the status of your item. Please view this page for details.